skip to log on skip to main content
VoiceOver users please use the tab key when navigating expanded menus

Our approach to human rights

ANZ respects the human rights of our employees, customers and the people in our communities.

 

Our approach

We expect the same respect for human rights from those who work for, or with, us including our employees, contingent workers and directors, and those with whom we have business relationships. Our Human Rights Statement (Statement) outlines our approach to respecting human rights and is informed by the United Nations Guiding Principles on Business and Human Rights (UNGPs).

Human rights due diligence

We use risk-based due diligence in seeking to identify risks and impacts associated with our business relationships. You can read more in our Human Rights Statement or our approach to responsible business lending.

Stakeholder engagement

We seek to support an open civic space by engaging in dialogue with a cross-section of civil society, allowing diverse views to be shared. Learn more about the way we engage our stakeholders

Reporting and tracking

We report publicly on our approach to human rights, including in our Environment, Social and Governance (ESG) Supplement, Modern Slavery Statement, Grievance Mechanism and Equator Principles reporting

Human Rights Grievance Mechanism

We support the UNGPs, including through access to our Human Rights Grievance Mechanism (Mechanism). This Mechanism considers grievances submitted by people and communities who believe their human rights have been impacted by an ANZ large business lending customer.

 

In establishing this Mechanism, ANZ aims to provide a framework within which:

  • people in any country who consider their human rights have been impacted by an ANZ large business lending customer (affected people) can raise their concerns with ANZ;

  • efforts can be made to resolve grievances about alleged adverse human rights impacts associated with large business lending customers, including through dialogue; and

  • feedback and recommendations can be provided to ANZ in relation to its policies and processes.

Read more in the Mechanism’s Framework: ANZ Grievance Mechanism Framework June 2025 (PDF 735kB). This Framework applies to grievances submitted after 5 June 2025.

 

People or communities who believe their human rights have been impacted by an ANZ large business lending customer, please complete the questions in our submission form and add any other information you think is important.

ANZ HRGM grievance submission June 2025 (Doc 48KB)

Email: grievance.mechanism@anz.com

Post: ANZ Human Rights Grievance Mechanism Senior Officer c/o ANZ Head of ESG Governance
Level 9, 833 Collins Street, Docklands, Victoria 3008

If you do not have a human rights grievance about the activities of an ANZ large business lending customer, and you wish to make a complaint about ANZ, the ANZ Complaint Guide provides information on how to make a complaint.

You will receive confirmation of submission within two business days of ANZ receiving the grievance. We will then send you acknowledgement in writing with contact details of the ANZ Grievance Manager within seven business days. We will also try to call you.  

We aim to let you know whether the grievance has been accepted into the Mechanism within one month.

If the grievance is accepted, we will encourage dialogue which may include an opportunity for you to outline your grievance and preferred remedy with ANZ and the large business lending customer.

We will send you monthly updates on the progress of your grievance and strive to resolve it within nine months.

While ANZ will endeavour to deliver communications to the affected people and the large business lending customer in line with our framework, timeframes are indicative and may necessarily be extended in some circumstances (for example, where translation is required or a parallel process is on foot). ANZ will endeavour to keep the affected people and the large business lending customer updated when that happens.

 

Date received/closed

Current status

Industry

Country

April 2023 - May 2024

Closed - conditions for acceptance not met

Extractives

Australia

May 2025

Under assessment

Manufacturing

India

 

Modern slavery and human trafficking

ANZ considers that our policies and tools help to identify, assess and manage modern slavery risk and support our ability to seek to influence changes in practice and behaviours at a stakeholder level.

You can find our historical Modern Slavery Statements on our ESG reporting page.

The 2024 Statement has been registered with the UK Home Office (published) and the Australian Attorney General’s Department (under review and has not been officially published on the Register).

 

ANZ's 2024 Environment, Social and Governance (ESG) Supplement

This report provides stakeholders with information on ANZ's focus on bringing our purpose to life through elevating areas facing significant societal challenges aligned with our strategy and reach. It includes performance against our ESG targets and our management of material ESG issues. Released 8 November 2024.

2024 ESG Supplement (PDF 19MB)

Reporting

2024 ESG Supplement

This report provides stakeholders with information on ANZ's focus on bringing our purpose to life through elevating areas facing significant societal challenges aligned with our strategy and reach. It includes performance against our ESG targets and our management of material ESG issues. Released 8 November 2024.

PDF 19MB

2024 Modern Slavery and Human Trafficking Statement

Our Modern Slavery and Human Trafficking Statement covers the actions we have taken to identify, assess and manage modern slavery risks in our operations and supply chain during the 2024 financial year. Released March 2025.

PDF 5.8MB

2024 ANZ ESG Data and Frameworks Pack

Our 2024 ESG Data and Frameworks Pack includes ESG performance data (and  comparatives) and how we have reported against international ESG reporting standards and frameworks. Released 8 November 2024.

XML 1MB

Top